At Alpha Jackets, we’re serious about two things: delivering jackets you’re proud to wear and making sure you’re happy with your purchase, no exceptions.
Sometimes a fit feels off, or maybe you change your mind — and that’s okay. We’re here to make returns and exchanges quick, simple, and frustration-free.

Our Promise to You

We stand behind the quality, design, and craftsmanship of every jacket we sell.
But more importantly, we stand behind you.

Our Return & Exchange Policy is built to give you peace of mind. Shop boldly, knowing if something’s not perfect, we’ll fix it without making you jump through hoops.

30 Return and Refund Policy — Simple, Clear, Fair

We accept returns within 30 days of your order delivery date. No complicated rules. No endless fine print.
Here’s the breakdown:

Items must be unused, unwashed, and in their original condition with tags still attached.

Products must be sent back in their original packaging to qualify for a refund or exchange.

Custom-made or personalized jackets are non-returnable unless they arrive damaged or defective (we’ve got your back if that happens).

If all that checks out, we’re good to go!

How to Start Your Return

Starting a return with Alpha Jackets is as easy as your favorite zip-up:
Reach Out: Email us at contact@alphajackets.co with your order number and reason for return.

Pack It Up: Carefully repack the item in its original condition and packaging.

Ship It Back: We’ll send you the shipping instructions and return address.

Refund It Fast: Once we inspect and approve your return, you’ll see the refund

hit your original payment method within 5–7 business days.

Heads up: Return shipping costs are the customer’s responsibility unless the item is damaged or incorrect.

Exchange Policy — Getting You the Right Fit

Not the right size? Color not what you expected?

No problem — we’ll get it sorted.

Here’s how exchanges work:

Follow the return steps above.

In your email, let us know that you want an exchange and tell us the new size or color you want.

Once we receive your original jacket in good condition, we’ll ship out your replacement at no extra cost (first exchange only — that’s on us!).

Received a Damaged or Defective Item?

That’s rare — but if it happens, we move fast.
If you spot any issues, email contact@alphajackets.co within 48 hours of receiving your package.

Attach clear photos of the defect or damage, and we’ll arrange a replacement or full refund immediately. No delays. No excuses.

Payment & Security

When you shop at Alpha Jackets, your transactions are 100% secure and encrypted.

We accept:

Major Debit/Credit Cards (Visa, MasterCard, American Express)

PayPal & Pay Later options for flexible payments

Your personal and payment information stays protected, every step of the way.

For any questions or help, reach out to us:

Email: contact@alphajackets.co

Contact Us Page: https://alphajackets.co/contact-us

Address: Pheasants Mead, Bristol, England, BS20 7RQ, United Kingdom (UK)

Phone: +447741210572

Frequently Asked Questions

Q: How long does it take to get my refund?

A: Once we receive and inspect your returned item, refunds are usually processed within 5 to 7 business days through your original payment method.

Q: Do I have to pay for the return shipping?

A: Yes, unless the product you received was defective, damaged, or incorrect, return shipping is the customer’s responsibility.

Alpha Jackets — Jackets built to last. Service built around you.
Because your experience should be as strong as the jackets we make.